Accessible Customer Service PlanProviding Goods and Services to People with Disabilities
Richmond Nursery Inc. is committed to excellence in serving all customers including people with disabilities.Communication
We will communicate with people with disabilities in ways that take into account their disability.Service animals
We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.Support persons
A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises. Fees will not be charged for support persons.Training
Richmond Nursery Inc. will provide training to employees, volunteers and others who deal with the public or other third parties on our behalf.
Individuals in the following positions will be trained: Managers, Supervisors, and Customer Service Representatives.
This training will be provided to staff within 30 days of hiring. Training will include:
An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard. Richmond Nursery’s plan related to the customer service standard. How to interact and communicate with people with various types of disabilities How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person What to do if a person with a disability is having difficulty in accessing Richmond Nursery's goods and services
Staff will also be trained when changes are made to your plan.Feedback process
Customers who wish to provide feedback on the way Richmond Nursery provides goods and services to people with disabilities can do so verbally, via e-mail, or in writing. All feedback, including complaints, will be reviewed and addressed by management. Customers can expect to hear back in seven daysModifications to this or other policies
Any policy of Richmond Nursery Inc. that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.